Privacy notice

Who we are

Instrument Design Technology Ltd. (“IDT”) is the data controller for personal data collected through this website. We handle it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Instrument Design Technology Ltd., Unit 2 Turnstone Business Park, Mulberry Avenue, Widnes, Cheshire WA8 0WN. Email: enquiries@idtnet.co.uk.

What we collect

• Enquiry form: your name, email address, organisation (if you give it), the enquiry type you choose and your message.
• Spam protection: the contact page uses Cloudflare Turnstile to check that the form is being sent by a person. Turnstile processes technical data such as your IP address and browser details. It is loaded on the contact page only.
• Map: the contact page shows a map from OpenStreetMap. When it loads, OpenStreetMap receives your IP address and browser details, as with any website you visit. See the OpenStreetMap privacy policy (opens in a new tab).
• Emails, calls and job applications: whatever you choose to send us, such as a CV.
• Server logs: our hosting provider keeps standard technical logs, including IP addresses, to keep the site secure and running.

This website does not use analytics, advertising or tracking cookies. See our cookie information.

Why we use it, and our lawful basis

• To answer your enquiry. Lawful basis: our legitimate interests in responding to people who contact us about our products and services. If your enquiry is about a contract, the basis is taking steps at your request before entering into a contract.
• To consider a job application. Lawful basis: our legitimate interests in recruiting staff.
• To protect the website from spam and abuse. Lawful basis: our legitimate interests in keeping the website secure.

We do not use your details for marketing, we do not sell them, and we do not make automated decisions about you.

How long we keep it

We keep enquiries for [RETENTION PERIOD TO BE CONFIRMED BY IDT] after our last contact with you, and then delete them, unless you become a customer or we need to keep them to meet a legal obligation.

Who we share it with

We share personal data only with the service providers that help us run this website and our email, acting on our instructions:

• Website hosting and spam protection: [Cloudflare, to be confirmed].
• Delivery of the enquiry form to our email inbox: [form relay provider, to be confirmed].
• Our email provider.

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement.

Your rights

Under data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate;
• ask us to delete your data;
• ask us to restrict how we use your data;
• object to our use of your data where we rely on legitimate interests;
• ask for your data to be transferred to you or another organisation.

To use any of these rights, email enquiries@idtnet.co.uk. There is no charge, and we will reply within one month.

Complaints

If you are unhappy with how we have used your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint (opens in a new tab), or call 0303 123 1113.

Changes to this notice

We will update this page if the way we use personal data changes. [Date of last update to be added at launch]